Privacy & Support Access

Limited support access

Authorized HaulerUP personnel may access company account information for requested support, troubleshooting, security and coaching. Support access is limited and logged, with the administrator’s identity retained.

Temporary support sessions require current company authorization. View-only access does not permit changes. Assisted support is limited to approved non-destructive configuration tasks within an Owner-authorized window.

Support sessions do not disclose subscriber passwords or full payment-card information. Owners can review support history and revoke support access. Emergency access without current company authorization is not available.

Support access must not complete training, take assessments, change scores or approve certifications on a subscriber’s behalf.