Terms & Support Access
Draft support-access disclosure — owner and legal review required before launch. This is not a complete Terms of Service.
Requested support and coaching
Authorized HaulerUP personnel may use limited, logged access to help with requested support, account troubleshooting, security and coaching.
The company Owner controls view-only permission and time-limited assisted authorization. Assisted access requires a documented purpose and is limited to specifically permitted, non-destructive changes. Owners may revoke authorization and end active support sessions.
Support personnel retain their own identity and do not sign in using subscriber credentials. Support cannot purchase or cancel subscriptions as the subscriber, alter authentication, transfer ownership, delete accounts, or complete or modify training assessments and certifications.
Support access records identify the administrator, company, viewed user, purpose, duration and recorded actions. These disclosures require review alongside the complete service terms before the feature launches.